About Delivery & Payments
Our company will ship your ordered product(s) via EMS (Express Mail Service, international)
We'll advise our customers of the EMS tracking numbers via e-mail after the shipments are completed.
Please understand in advance that the customs may open the outer packages to check the contents during the delivery.
We'll proceed with shipments of ordered products within 3 business days after we confirm approvals of our customers' credit card payments.
About the Deliverable Areas
We ask our customers to confirm deliverable areas in each country through Japan Post's website. (When you click the below, you'll move to the Japan Post's website.)
http://www.post.japanpost.jp/int/ems/country/all_en.html
* Depending upon products and materials, there could be a case in which our company will not be able to ship your ordered product(s) to your designated countries and areas.
* There could be a case in which delivery fees and other incidental expenses will be changed due to a law or change of the law in the countries of the shipment destinations.
About Delivery Fees & Days
The delivery fees will vary according to the size and weight of shipments.
The delivery fees are displayed in the cart when purchasing in the online store so that you can check The delivery fees.
The weight of a shipment will include the weight of the product(s) and the package materials such as a box.
The delivery fees will vary according to the size, weight and destinations of shipments. When you send us an inquiry, we may not be able to reply to your inquiry within the same day.
Asia
| Country | Days |
|---|---|
| Hong Kong / Singapore / Taiwan | 2 |
| Rep. of Korea / India / Thailand / Malaysia | 3 |
| Sri Lanka | 4 |
| Indonesia | 4 |
| Pakistan | 5 |
| China | 3 to 6 |
| Vietnam | 7 |
| Bangladesh | 7 |
| Philippines("Manila and Other Territories"*) | 2 |
| Philippines(Other Territories) | 9 |
* This is a standard of EMS. There may be delayed.
Oceania
| Country | Days |
|---|---|
| Australia / New Zealand | 3 to 4 |
* This is a standard of DHL. There may be delayed.
North America
| Country | Days |
|---|---|
| Canada (Vancouver / Montreal) | 4 |
| United States of America | 2 to 3 |
| Mexico | 7 |
* This is a standard of EMS(to USA) DHL(to others). There may be delayed.
Middle East
| Country | Days |
|---|---|
| United Arab Emirates | 7 |
| Israel / Iran | 4 to 5 |
| Turkey | 6 |
| Saudi Arabia | 9 |
* This is a standard of DHL. There may be delayed.
Europe
| Country | Days |
|---|---|
| Netherlands / Switzerland / United Kingdom | 2 |
| Sweden | 3 |
| Austria | 3 |
| Germany | 3 |
| Hungary | 3 |
| Finland | 3 |
| France | 3 |
| Spain / Denmark / Poland | 4 |
| Italy / Russian Federation | 6 |
| Belgium | 6 |
* This is a standard of DHL. There may be delayed.
Africa
| Country | Days |
|---|---|
| Egypt | 6 |
| Ghana | 3 |
* This is a standard of DHL. There may be delayed.
South America
| Country | Days |
|---|---|
| Argentina | 4 |
| Brazil | 5 |
| Peru | 4 |
* This is a standard of DHL. There may be delayed.
Caution upon the Arrival of Product (s)
When your ordered product(s) arrives, please open the package and confirm the enclosed content immediately while the delivery man is with you.
If the product(s) is damaged or your ordered product(s) is not in the package, please contact the delivery company immediately.
Please check here for the list of EMS (Express Mail Service) delivery fees for your reference.
(When you click the below, you'll move to Japan Post's website.)
About Payments
1. Payment method
Please make payment with your credit card.
After your order is finally confirmed, you need to proceed with your payment on a separate page.
Please ensure that you move to the Payment page through the link specified on our website and proceed with your payment.
Your ordered product will be shipped on the day or on the following day "after we confirm receipt of your payment".
The page, where you enter your credit card information, conforms to SSL security.
You can make payment by installments or revolving payment, however, we may not be able to meet your wish depending upon the status of your credit card usage. We ask for your understanding in advance. *Please be aware that you will not be able to make payment by installments or revolving payment when your total payment amount is less than 10,000 Japanese Yen. (10,000 Japanese Yen is equal to xx US Dollars or xx Euros, based on the exchange rate as of xxxxxx (January 30th, 2012).
2. Deadline for Making Payment
We ask our customers to make payments within 14 days after they place orders. If we are not able to confirm receipt of the payments within 14 days, the orders will be cancelled.
3. Extra Cost in Addition to Product Cost
Delivery fee, Customs Duties (Duties may not be always charged), and other incidental expenses (depending upon a country where a customer resides).
4. Refund
Refund details are explained on the "About Returning/Exchanging Product(s)" page.
We ask our customers to read the details on "About Returning/Exchanging Product(s)" and confirm their understanding.
